Klarna FAQ

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

How do I pay with Klarna?

If your cart is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

What are the conditions to sign up?

To sign up, you will need:

1. A Canadian-issued debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number

How do I return items that have been paid for with Klarna?

We accept returns via mail to our distribution center and in person at Stuart Weitzman boutiques within 14 days upon receipt for refund/credit if the product is eligible. (see below for shipping address).

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with Stuart Weitzman. The refund will be processed within the next 14 days of Stuart Weitzman logging the return.

Once Stuart Weitzman has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Can I pay before the due date?

Yes, there will be an option to pay off early in the Klarna email correspondence OR via the Klarna App.

Will I still be charged if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

My email address is incorrect. How can I change it?

You can live chat with Klarna’s customer service agents 24/7 at 1-833-916-3555 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

Will this affect my credit score?

When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.

How can I reach Klarna?

You can reach Klarna customer service anytime by calling 1-833-916-3555, or download the Klarna App to manage your payments directly.